This notice explains how Ed Tech Solutions LLC ("we") handles information through ClassWatch360. It is a privacy notice, not a promise that the Service is risk-free and not a substitute for the contractual Terms of Service.
1. SCOPE AND ROLES
This Policy applies to the ClassWatch360 website, application, support, onboarding, and related services. It covers subscribing Centers and their Users, parents and students whose information a Center submits, website visitors, and people who send demo requests, inquiries, comments, or other forms. The subscribing Center decides which student, parent, and staff information to submit and ordinarily acts as the business or controller. We ordinarily act as its service provider or processor. Parents and students should direct requests about Center records to the Center.
2. INFORMATION WE HANDLE
Initial setup data may include student first and last names, subjects, sibling or household relationships, and parent or guardian first and last names, email addresses, and cell, home, or business telephone numbers. Through operation of the Service or website, we may also handle Center and account details; staff names and contact information; student identifiers, schedules, and check-in/check-out entries; consent and opt-out status; staff time-sheet entries; QR-form submissions; website demo requests, inquiries, comments, and other form content; Message content and delivery metadata; support communications; device, browser, IP address, authentication, usage, diagnostic, and security information; and business billing or transaction records. We do not need street addresses, dates of birth, Social Security numbers, payment-card or bank-account details, medical records, biometric templates, or authentication secrets in student, attendance, messaging, or other operational records, and customers must not enter them into those areas of the Service.
3. SOURCES
Information comes from Centers and their staff, parents or guardians using Center forms, use of the Service, Google authentication and Workspace services, Twilio and communications providers, hosting and security providers, and support interactions.
4. HOW WE USE INFORMATION
We use information to provide and configure the Service; authenticate access; record and display submitted attendance information; send Center-directed communications; provide support; bill and administer accounts; maintain security, backups, logs, and fraud prevention; diagnose and improve operation; enforce agreements; comply with law; and create aggregated or de-identified analytics. We do not sell personal information and do not use identifiable Student Data to train generalized AI models.
5. SERVICE PROVIDERS, PAYMENTS, AND DISCLOSURES
We disclose information as needed to service providers that host, store, authenticate, support, secure, or transmit the Service, including Google services and Twilio. We may send Customers invoices through Stripe or another invoicing provider. Customers may pay an invoice through the payment options offered by that provider or may separately initiate payment through Zelle, Venmo, or another payment method we accept. Customers initiate and authorize each payment; we do not automatically withdraw funds from a Customer’s bank account or payment method.
Payment providers may process payment credentials under their own terms and privacy practices and may provide us with billing and transaction information, such as the payer’s name, contact information, payment amount, payment date, payment method, memo, account or transaction identifier, and payment status. Customers must not enter bank-account or payment-card information into student, attendance, messaging, or other operational records within ClassWatch360.
We may also disclose information to the subscribing Center and its authorized Users; at the Center’s direction; to professional advisers subject to confidentiality obligations; to comply with valid legal process; to protect our rights, systems, security, or users; or in connection with a merger, financing, reorganization, acquisition, or sale, subject to appropriate protections.
6. GOOGLE SHEETS AND CUSTOMER COPIES
Check-in and check-out entries may temporarily pass through a Google Sheet in our business Google Workspace account before being written to the primary database. That staging file is not link-shared and application access is restricted. Active rows are ordinarily cleared as part of routine operations. Clearing or deleting rows or files may not immediately remove information from version history, backups, logs, caches, or Google's retention and deletion systems. Separately, we may create or share a Google Sheet with a Center at its direction. A shared Sheet is stored in Google Workspace and may remain available to the Center until access or the file is removed. A Center or User may also download, export, cache, or store information on a device or in another account; those copies are controlled by the Center or User. We intend to retire the transitional staging step and will update this disclosure when direct database processing is fully implemented.
7. MESSAGING
A Center chooses recipients and directs Messages. Unless the Center has a dedicated-number addendum, texts are transmitted from a number shared by multiple centers. We and our provider process numbers, content, time, delivery events, and opt-out signals to transmit Messages, suppress opted-out recipients, troubleshoot, bill, and comply with carrier and legal requirements. Delivery is not guaranteed. Centers are responsible for lawful consent, content, recipient accuracy, and opt-out handling.
8. CHILDREN, STUDENT RECORDS, AND HEALTH INFORMATION
ClassWatch360 is supplied to businesses and is not directed to children for independent use. Centers submit Student Data to administer their services. We process it for the Center and do not knowingly solicit a child to create a consumer account. Where COPPA, FERPA, or another student-privacy law applies directly to us, we will comply with our own legal duties. The Center remains responsible for notices, consents, and authority required for its collection and submission of Student Data. The Service is not designed or offered as a HIPAA-compliant service and must not be used for protected health information regulated by HIPAA. An executed Student Records Addendum controls within its scope.
9. SECURITY
We use administrative, technical, and physical safeguards designed for a small hosted service, including access restrictions, authentication controls, encryption provided by hosting and communications platforms, backups, logging, and vendor management. No transmission or storage system is completely secure. A shared Center Gmail identity belongs to and is administered by the Center. Shared credentials reduce accountability and individual attribution. The Center controls its Users, passwords, MFA, recovery methods, active sessions, departing-staff access, devices, exports, and local copies. If we confirm unauthorized access to or disclosure of personal information within our possession or control, we will investigate and provide notices or cooperation required by applicable law and any applicable written agreement. Not every attempted, suspected, or unsuccessful event constitutes a reportable privacy breach.
10. RETENTION
We retain information while needed to provide the Service, administer accounts, meet legal obligations, resolve disputes, and protect security. Centers should export records they must retain. After termination, active Customer Data is generally scheduled for deletion after 30 days, subject to backups, legal holds, technical constraints, and law. Billing, consent, opt-out, security, and legal records may be retained longer where reasonably necessary. Staging-sheet retention is described in Section 6.
11. PRIVACY CHOICES AND REQUESTS
Account information can ordinarily be reviewed or corrected through the Center. Parents and students should contact their Center about Center-controlled records. Where applicable law grants an individual access, correction, deletion, portability, restriction, objection, appeal, or opt-out rights, the individual may contact support@classwatch360.com. We may verify identity and authority. When a request concerns Center-controlled records, we will refer or direct the request to the relevant Center unless applicable law requires us to respond directly. Rights and response periods vary by location and may be subject to exceptions.
12. UNITED STATES STATE PRIVACY LAWS
We do not sell personal information or share it for cross-context behavioral advertising. If a state privacy law applies to us and to the requesting person, we will process valid requests and will not unlawfully discriminate for exercising a right. Voluntary assistance where a statute does not apply does not create a statutory duty or waive an exception.
13. INTERNATIONAL USERS AND DATA LOCATION
The Service is primarily hosted and operated from the United States. Google Cloud, Google Workspace, Firebase, AppSheet, Twilio, payment providers, and other service providers may process or store information in other locations where they operate, subject to their applicable terms and safeguards. When a Center or User outside the United States accesses, downloads, exports, caches, or stores information, a copy may be processed or stored on that device or in that location. We do not represent that all processing or storage remains exclusively in the United States. Information processed outside a person’s province or country may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed, which may differ from those of the person’s home jurisdiction. Canadian residents may have rights under PIPEDA or applicable provincial law. The Service is not offered to Centers established in the European Economic Area or United Kingdom and is not intended to monitor individuals there. A Center must not use it for EEA or UK operations without Provider's written approval and any required data-protection or transfer terms. Applicable law still controls. A Center is responsible for its own access, downloads, local copies, cross-border notices, and lawful use in its jurisdiction.
14. COOKIES AND ANALYTICS
Our website and Service may use essential cookies or similar storage for authentication, security, preferences, and operation. If we introduce nonessential analytics or advertising technology, we will update this Policy and provide choices where required.
15. CHANGES, VERSION HISTORY, AND CONTACT
We may update this Policy. If a change materially affects how we handle information, we will provide notice by email or within the Service as described in the Terms. We may update this Policy. If a change materially affects how we handle information, we will provide notice by email or within the Service as described in the Terms. Ed Tech Solutions LLC is responsible for administering this Policy and responding to privacy questions and complaints concerning information within its possession or control. We will review privacy complaints and take reasonable corrective action where appropriate. Complaints concerning a Center’s collection or use of Center-controlled records may be referred to that Center.
Questions or requests: Ed Tech Solutions LLC, New Jersey
Primary Contact: support@classwatch360.com.
Backup contact: edtechsolutions.main@gmail.com